VON Canada Statement of Information Practices

Collection of Personal Health Information

We collect personal health information about you directly from you or from the person acting on your behalf. The personal health information that we collect may include, for example, your name, date of birth, address, health history and records of the care and services you receive from us. Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits.

Uses and Disclosures of Personal Health Information

We use and disclose your personal health information to:
• Treat and care for you
• Get payment for your treatment and care (from government payors, workers’ compensation, your private insurer or others)
• Plan, administer and manage our internal operations
• Conduct risk management activities
• Conduct quality improvement activities (such as sending client satisfaction surveys)
• Teach
• Conduct research
• Compile statistics
• Fundraise to improve our healthcare services and programs
• Comply with legal and regulatory requirements, and
• Fulfill other purposes permitted or required by law

Your Choices

You may access and correct your personal health records, or withdraw your consent for some of the above uses and disclosures by contacting us (subject to legal exceptions).

Safeguarding your Privacy

• We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal
• We conduct audits and complete investigations to monitor and manage our privacy compliance
• We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you have consented to

How to Contact Us

Our Chief Privacy Officer is Michele Lawford, General Counsel, VON Canada. For more information about our privacy protection practices, or to raise a concern you have with our practices, contact her at:

Michele Lawford
General Counsel
VON Canada
2315 St. Laurent Blvd., Suite 100
Ottawa, Ontario
K1G 4J8
Tel: (613) 288-3476
Toll Free: 1-888-866-2273
Fax: (613) 230-4376


You have the right to complain to the Information and Privacy Commissioner of your province if you think we have violated your rights. The Commissioners can be reached at:

Information and Privacy Commissioner of Ontario

2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Tel: (416) 326-3333
Toll Free: 1 (800) 387-0073 (free within Ontario)
Fax: (416) 325-9195
Email: info@ipc.on.ca
Web Site: http://www.ipc.on.ca/

Freedom of Information and Privacy Review Office

P.O. Box 181
Halifax, Nova Scotia B3J 2M4
Tel: (902) 424-4684
Fax: (902) 424-8303
Email: foipopro@gov.ns.ca
Web Site: http://www.gov.ns.ca/foiro/

VON Durham Hospice Services serves all of the residents of Durham Region with respect and dignity.  We respectfully acknowledge that the land on which we serve and operate on is the traditional territory of the Mississaugas of Scugog Island First Nation, which is home to many First Nation, Inuit, and Métis People. We are a team that is committed to learning, understanding, and acknowledging the colonialist history faced by Indigenous peoples and the impact this history has today. We aim to provide culturally safe and anti-bias approaches to hospice palliative care across our team’s disciplines.

© 2019 Victorian Order of Nurses for Canada, Ontario Branch - Durham Site
Charitable Number: 119 284 453 RR0001